PORTER CASE comes with a three-year limited warranty against materials or labor defects. Our commercial users warranty is limited to 90 days. Should a problem occur, please call our 800-356-8348 toll-free number and describe your problem. After we know your information details like the model, serial number, your name, telephone number, and shipping address, we will give you an RA# that you need to put on the outside of your return box. This will tell us who you are and what the problem is when we receive the case.
We will evaluate your case, and if there are repair issues that need to be addressed we will contact you at that time. Our policy is that we try to repair and return warranty cases within two working days of receipt. Naturally this warranty covers normal wear and not abuse or misuse. Should damage occur as the result of common carrier handling, you must make a claim with that carrier.
We ask that you box and ship your case to us. When necessary repairs are completed, we will return it UPS ground at our expense.
Please label your box:
RA# (enter the RA number here)
PORTER CASE, INC.
3718 West Western Avenue
South Bend, IN 46619
Vickie Klinger, Director of Customer Service